Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. The cost per return request is $4.99 which will be subtracted from your refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How do I return an item?
If you wish to return an item, please click "Request return" on you Orders page from our website,
Or please send an email with your order number to purespiritstudio@gmail.com
- We will get back to you with the return address in 24-48 hours.
- You can return an item as long as it is unused. Best if the packaging is unopened!
- As soon as we receive the item, we will either issue a refund or exchange the product for another one.
- For refunds, you can expect your money back within 5 days after we receive the item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final-sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at purespiritstudio@gmail.com.